At Click and Ship Limited, we are committed to ensuring your satisfaction with every purchase made on our platform. If for any reason you are not entirely satisfied with your order, we're here to assist you with returns and exchanges.

Returns

• You may return items within 7 days from the date of delivery.
• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
• Click and Ship Limited reserves the right to decline returns that do not meet these conditions.

Exchanges

• We offer exchanges for items in cases where a different size, color, or variant is desired.
• The item for exchange must be unused, in its original condition, and with intact packaging.
• Exchanges are subject to availability; if the desired item is unavailable, store credit or a refund may be provided.

Initiating Returns or Exchanges

• To start a return or exchange process, please use the returns and exchanges form below within the specified return period.
• Provide your order number, item details, and reason for return or exchange.
• Our team will guide you through the process and provide instructions for returning the item via email.

Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed and credited to the original payment method within 14 days.
• Shipping costs for returns may not be refundable.

Exceptions

• Certain items, such as perishables, glass, plants, jewelry or personalized items, may not be eligible for return or exchange due to hygiene or safety reasons.
• Sale items or purchases made using promotional codes may have different return or exchange terms. Please contact us for clarification.

Contact Us

• For further inquiries about our return and exchange policy or assistance with returns and exchanges, please reach out to us at info@clickandshipltd.com